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How macauqq Protects Your Information

We collect and store your account details, payment history and device information to keep your wallet secure and your withdrawals fast.

Account security verified at loginPayment data encrypted end-to-endWithdrawal verification within 24 hours
macauqq How macauqq Protects Your Information
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Contact Us About Your Privacy

If you have a question about what data we hold on you, how we use it, or want to request access to your information, our support team is ready to help. Reach out through the channels below and we'll respond within one business day.

Team online

Live Chat

Chat with our support team in the lobby — tap the Help icon in the bottom right. Available daily 10 AM to 11 PM Jakarta time.

Email

Send your privacy request to [email protected] with your account username and the details you'd like clarified.

Account Menu

Open your account menu (tap your username at the top), select Settings, then Privacy & Data to view what we hold on file.

HOW WE SAFEGUARD

Data Security and Your Rights

We encrypt your payment details using industry-standard SSL technology so your DANA, OVO, GoPay or QRIS transaction is never visible to third parties.

Encryption Standard

All deposits and withdrawals via DANA, OVO, GoPay and QRIS are encrypted with 256-bit SSL to prevent interception.

Password Security

Your login credentials are hashed using bcrypt and never stored in readable form. Each login attempt is logged.

Data Retention

We retain your account history for 7 years after closure to satisfy audit trails and legal obligations.

Access Requests

Request your full data file, correct mistakes, or ask for erasure by emailing [email protected] with your username.

Cookie Tracking

We use cookies to remember your login session and track which games you favourite. You can disable non-essential cookies in your browser.

Third-Party Sharing

We share only essential payment and fraud-prevention data with payment processors, never your game history or contact details.

Privacy Policy FAQs

Read answers to the most common questions we hear about how macauqq handles your personal information, data requests and account security.

No. We never receive your payment app credentials. When you deposit through DANA, OVO, GoPay or QRIS, you authenticate directly with the payment provider. We only see the transaction confirmation and amount.

We retain your account information for 7 years after closure to meet regulatory and audit requirements. During this period, you can still request a copy of your data. After 7 years, we securely delete it.

Yes. Email [email protected] with your username and request a full data export. We'll compile your account details, deposit and withdrawal history, and game session logs within 10 business days.

We do not sell your personal information. We share only essential fraud-prevention and payment data with our payment processors and, where required by law, with regulatory authorities.

We verify your age to ensure you're eligible to open an account, depends on local law. This check happens once during signup and your DOB is encrypted and stored separately from your username.

Most browsers allow you to disable cookies through Settings. Non-essential tracking cookies can be refused; however, session cookies are required to keep you logged in.

Contact [email protected] or use live chat immediately. We'll verify your identity, review login activity, reset your password and check for unauthorized transactions.